Frequently Asked Questions
Everything you need to know about our authentic Hungarian delicacies and services.
How do you ensure the freshness of perishable goods during shipping?
We use specialized temperature-controlled packaging, including insulated liners and chilled gel packs, to ensure that items like Pick Salami, Mangalica pork, and cheeses arrive in perfect condition.
Are your products sourced directly from Hungary?
Yes, we work exclusively with traditional family-run farms and award-winning producers across Hungary to bring you authentic flavors that meet the highest quality standards.
What are your delivery times and costs?
We offer standard and express shipping options. Most orders are processed within 24 hours and delivered within 2-5 business days, depending on your location. Shipping costs are calculated at checkout based on weight.
Do you offer international shipping?
Currently, we ship to most countries within the European Union and the United Kingdom. Please check our shipping policy page for a full list of supported destinations and customs information.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.